BOOMRG

Seamless parcel returns

Closed

Year

2021-2022

Vision

Instant returns handled without leaving the building.

Problem

Returning an online order means requesting a shipping label if it's not provided, printing it, re-boxing the item and reaching the post office before it closes.

Solution

Members simply had to drop their parcels into the return drop box in their own lobby, submit a return request, and BOOMRG completed the pickup, labelling and carrier delivery within 48 hours.

$9.99per month, unlimited returns

5carriers

48 hoursto the carrier

$0cost to the building

A BOOMRG lobby poster headed "Returning something?", listing three steps — prepare, drop off, submit — beside a package, the drop box and a phone.

The BOOMRG website on a phone, from the return banner at the top down to the bilingual footer.

The BOOMRG parcel drop box standing in the lobby of the O'Nessy condominium, beside the entrance.